This policy sets out the basis on which we as a company, Curtis & Son, collect and process your personal data through our website, mailing list, formal instructions, request for viewings and market appraisals.
Any changes we make to this policy in the future will be posted on our web page and if appropriate notify you by email.
Information concerning Curtis & Son
Curtis & Son is the controller responsible for your personal data once collected. We are a registered company within the United Kingdom.
Your personal data
Information you provide to us when you contact Curtis & Son to request a viewing, request a set of sales particulars, arrange a market appraisal or general contact either direct by phone, email or correspondence will be held as data. This data is held for legitimate business reasons.
Your details will include your name, address, email address, contact telephone numbers plus other data relevant to your request for information such as solicitor’s details and personal financial information, which is requested on a successful purchase.
In addition your property requirements, status i.e. ability to proceed and your current purchasing position will also be held against your personal data. This information is required to provide you with the service that you requested.
Please Note – It is important that personal data that is held about you is up-to-date and accurate. Please therefore keep us regularly informed if your personal data changes during your relationship with Curtis & Son.
We do not collect any categories of sensitive personal data.
We do not share or collect data with other companies.
When visiting our website we do not retain any information regarding your searches, unless you specifically request us to do so by registering for our online mailing list services, specifying the category / criteria of property that you require. This also applies to mobile devices which may have access to the website.
Your personal data collected will only be used to fulfil the contract that we have with you. Where necessary to comply with legal or regulatory obligation, as previously stated, we do not share your personal data with any other organisation, unless there is a legitimate business reason to do so.
We will keep your data for as long as necessary and within the terms and conditions of legal requirements. For the basis of RICS money laundering purposes we retain data for at least 5 years.
Your data will be held in a secure environment, both digitally and in paper format.
You have the right to object to our use of your personal information
This includes your request for personal data to be deleted, removed or for us to stop using it if there is no real reason for us to keep it or indeed process it. Please bear in mind we do have legitimate reasons to keep the data for six years. You can exercise the rights for us to delete your information by written email to the appropriate office.
You have the right to request access to your personal data, known as data subject access request
This enables you to receive a copy of the personal data we hold on you and to check that we are lawfully processing it.
Request correction of your personal data that we hold about you
This enables you to have any incomplete of inaccurate data held about you corrected, clearly once this information is verified by yourself.
You may request the erasure of your personal details
This enables you to ask us to remove or delete the information, subject to our legal requirements. You have the right to object to the processing of your personal data. This particularly refers to changes in your personal circumstances which may mean a particular situation, in which you want to object to processing on this ground as you feel it impacts on your fundamental rights.
You have the right to restrict processing of your personal data, for a limited period, whilst the accuracy of that data is checked or if there is a legal claim or requirement to hold the data for a period longer than our required period of five years.
Transfer of data to a third party
Finally, you may request us to transfer the data to a third party and this will only be carried out on written request. Please be advised we require all third parties engaged by this company to ensure that they respect the data that they receive from us for legitimate purposes and to treat us in accordance with the current legislation.
Some of those third parties are contractors for maintenance for residential lettings properties, our web designers, our computer support software company and the bespoke software estate agency packages used within the company.
Such third parties are only allowed to process your personal data in accordance with our instructions and not for their own purposes. Please be advised that we do not transfer data out of the British Isles.